I had water leaking from the back of my boiler and had to have a plastic jug propped up until he got here to my home. He said I’d a ‘burnt seal’ and he fixed it. However, it is still leaking with water, in fact, even worse than before. I have had to call British Gas again and they’re sending someone round today. I thought B.G. were good?
This is the second day I have had to take time off work and I don’t get paid!
That doesn’t surprise me for crazy reason
I wouldn’t trust anything about any part of B.G. and the ‘engineer’ obviously did NOT ‘fix it’ or they would not have to be coming back.
I also can not see a ‘burnt seal’ occurring in a Gas Boiler simply because of the way they are designed.
I can see some other reasons and the most likely ones are.
1) A faulty valve on the expansion tank.
2) A faulty bleeder valve/mechanism on the pump.
3) A rusted expansion tank.
4) Simply a loose joint which was probably never tightened correctly.
5) A bad seal on the ball valve which is used to fill the system with water (external to the actual boiler).
I have nothing against the employees of B.G. but I do with the organisation.
Also I would just like to say that the original engineer may actually have made an honest mistake!
Hey we are all humans after all.
I hope they sort it out for you this time.
Good Luck!
Edit: I think Tony P is absolutely ‘spot on’!
You should question the so-called ‘fix’ and not let him leave this time unless you are completely satisfied that the leak is repaired.
Obviously the guy that came to see you and carry out this work was not any good otherwise he would have stayed and checked the work he’d done for you. However these things although annoying are always going to happen and I’m surprised you didn’t question his method before he left?
I think what you should do this time is ask the serviceengineer why he thinks it leaked after the leak was supposedly fixed. This will put in his mind to check that part of the work and make sure you are satisfied before he leaves, if your not pick up the phone whilst he is there are make your representations to BG in front of him
Although most boilers operate at their greatest efficiency the higher up the scale you have them set, perhaps it might be an idea to turn yours down a bit until the new seal is bedded in.
References :
That doesn’t surprise me for crazy reason
I wouldn’t trust anything about any part of B.G. and the ‘engineer’ obviously did NOT ‘fix it’ or they would not have to be coming back.
I also can not see a ‘burnt seal’ occurring in a gas boiler simply because of the way they are designed.
I can see some other reasons and the most likely ones are.
1) A faulty valve on the expansion tank.
2) A faulty bleeder valve/mechanism on the pump.
3) A rusted expansion tank.
4) Simply a loose joint which was probably never tightened correctly.
5) A bad seal on the ball valve which is used to fill the system with water (external to the actual boiler).
I have nothing against the employees of B.G. but I do with the organisation.
Also I would just like to say that the original engineer may actually have made an honest mistake!
Hey we are all humans after all.
I hope they sort it out for you this time.
Good Luck!
Edit: I think Tony P is absolutely ‘spot on’!
You should question the so-called ‘fix’ and not let him leave this time unless you are completely satisfied that the leak is repaired.
References :
What he didn’t use the BG potato to fix the leak See here http://www.thevisitor.co.uk/morecambe-news/British-Gas-engineer-fixes-boiler.6081124.jp
References :